TriSyn Group provides product support, 24-hours a day, 365 days a year. Support is available online, via the Internet and also by telephone.
Online Support is available to our registered customers.
Direct product support is provided during “normal” business hours which are 8:30 AM to 5:00 PM, Monday through Friday (except holidays). Direct product support phone numbers are listed alphabetically in the table below. An asterisk (*) indicates a phone number for a support site in the Central Standard Time zone. All other phone numbers are in the Eastern Standard Time.
| |
|
| |
Infopoint ACH |
214-492-5414 * |
|
| |
Infopoint Account Analysis |
407-916-4650 |
|
| |
Infopoint API Runtime |
407-916-4651 |
|
| |
Infopoint Accounts Payable |
214-492-5415 * |
|
| |
Bond Bidder |
407-916-4652 |
|
| |
Infopoint Collections Management |
407-916-4652 |
|
| |
CORS (Charge-Off Recovery System) |
407-916-4652 |
|
| |
Infopoint Combined Statement |
407-916-4651 |
|
| |
DCS (Deposit Correction System) |
407-916-4652 |
|
| |
Infopoint De-Dupe |
407-916-4651 |
|
| |
Infopoint Deposits |
407-916-4651 |
|
| |
Infopoint Exception Administrator |
407-916-4651 |
|
| |
Infopoint Financial Control System |
214-492-5415 * |
|
| |
Intellect (Integrated Collection Management) |
407-916-4652 |
|
| |
Infopoint Integrated Installment Loans |
407-916-4652 |
|
| |
InfoReporter |
407-916-4652 |
|
| |
Infopoint Loan Common Components |
407-916-4652 |
|
| |
Infopoint MICM |
407-916-4651 |
|
| |
Infopoint Profitability |
407-916-4650 |
|
| |
Infopoint RCIF |
407-916-4651 |
|
| |
Infopoint Relationship Pricing |
407-916-4651 |
|
| |
Infopoint Recovery Management |
407-916-4652 |
|
| |
Infopoint Scrub |
407-916-4651 |
|
| |
Infopoint SuperMICR |
214-492-5416 * |
|
| |
Infopoint SuperMICR Maintenance |
407-916-4652 |
|
| |
Infopoint Transaction Gateway/Teller |
407-916-4651 |
|
| |
Infopoint Time Investment |
407-916-4651 |
|
| |
Infopoint Visual Access |
407-916-4651 |
|
| |
After Hours Support |
866-767-3652 |
|
Emergency after hours support is available after normal
business hours. This service only applies to priority
1 production issues such as system-down-in-production,
product inoperative conditions "with a high impact
on business and emergency situations. To receive after
hours support, call 1-866-767-3652.
