The world of collections requires a tight ship to stay afloat. Understanding everything from incentive programs and the Servicemember's Civil Relief Act to new functionality and automated tools is critical to charting a successful course. This track explores a sea of topics including bankruptcies, commercial collections and third-party vendors, just to name a few. With training on the integration between Intellect and CORS, mass letter scheduling in Intellect and managing bankruptcies in CORS, you are sure to learn and share an ocean of ideas as well as brainstorm methodologies that help you catch the wave to superior collection efforts.

Products: Intellect (Collection Management System) and CORS (Charge-off Recovery System)

ICUG Sessions

• ICUG Sets Sail
• Incentives to Build a Winning Collection Crew
• Regulations to Guide Your Way
• Commercial Collections an Uncharted Territory
• Surviving the Storm of Mergers and Acquisitions
• Clear Sailing: New Releases of Intellect and CORS
• Learn the Ropes about Collection Vendors
• Intellect and CORS Enhancement Management
• Moving ICUG Forward

ICUG Post-conference Education

• Integration Between Intellect and CORS
• Letter Scheduling in Intellect
• Batten Down the Hatches with CORS Training

ICUG's post-conference education is being held on Thursday, May 15, 2008 from              12:45 pm to 5:00 pm.

Detailed Session Descriptions

ICUG Sets Sail

Join fellow ICUG crew members and Captain Connie Birkbeck as she maps out the conference agenda, discusses points of interest, and outlines suggestions to help you chart your course to success during Vision 2008.

Incentives to Build a Winning Collection Crew

One of the greatest challenges facing employers today is hiring and retaining quality employees. During this session, hear about two institutions’ employee recognition strategies followed by a roundtable to share other concepts that help retain and reward a winning collection crew.

Regulations to Guide Your Way

ICUG and LAUG sail together on a regulatory review cruise hosted by Sam Teague. This session covers legislative updates and topics such as 1099 and 1099c, the Servicemember’s Civil Relief Act (SCRA) and bankruptcy legislation as charted by each user group during Vision 2007.

Commercial Collections an Uncharted Territory

Learn how a renowned credit union caught the current to successful commercial collections. Listening to their approach and discussing best practices during the roundtable that follows puts wind in your sails to chart a course for effective and efficient commercial collection practices.

Surviving the Storm of Mergers and Acquisitions

Learn how one institution battened down the hatches to increase collection rates during a recent merger. While most would get lost at sea, they turned to sound business practices and Intellect’s unique workflow to ensure they didn’t lose ground. Learning from these best practices can help your organization increase dollars collected and save you time and money whether or not you are faced with a merger!

Clear Sailing: New Releases of Intellect and CORS

To navigate the stormy seas of collections and recovery, you need finely-tuned equipment.  Learn how to safely navigate rough waters with the newest releases of Intellect and CORS and the powerful enhancements that increase operational effectiveness.

Learn the Ropes about Collection Vendors

During this session, one financial institution shares information about the third-party vendors they use followed by a roundtable discussion on other ICUG members’ vendors. By learning about other collection vendors, you will gain a better understanding of the tools and best practices used to complement your use of Intellect and CORS.

Intellect and CORS Enhancement Management

Look to the horizon for enhancements important to your institution as we chart the course for future Intellect and CORS releases. During this session, we review ICUG’s top enhancement requests and join together to define how we would like to see these enhancements work in future releases of Intellect and CORS.

Moving ICUG Forward

Sail into the sunset with fellow ICUG members as we review the week’s events, discuss the effectiveness of Vision 2008 and begin charting a course for next year’s conference.

Integration Between Intellect an CORS (Post-conference Education)

Back by popular demand, this session teaches you how the integration between Intellect and CORS promotes a seamless transition from collections to charge-offs which ultimately saves time and improves organizational efficiency.

Letter Scheduling in Intellect (Post-conference Education)

During this session, we explore how to use Mass and Queued Letter Scheduling, the difference between each process and when to use each feature.  In addition, we discuss how to identify candidates, handle inactive accounts and use print-to-file options. With in-depth system training, this is one boat you won’t want to miss!

Batten Down the Hatches with CORS Training (Post-conference Education)

CORS puts the wind in your sails during this training session as we discover features such as agency transfers, new work queue maintenance introduced in release 5.5.1, how to use CORS to process 1099 accounts and how to set up and manage bankruptcies.

*Please note: Specific track schedules may vary and are subject to change.